We love our Cloud 9 customers, and your satisfaction is very important to us! Refund or Exchange requests must be made within 5 days of delivery date! You must visit the website to contact us and we will solve the issue in 2-4 business days.
- Gift cards are not returnable or refundable.
- We do not charge restocking or refund handling fees.
- We are unable to refund the initial shipping cost of your order.
- We aim to accept all returns. We may ask for pictures of proof as we strive to inspect all items on return.